/* Customer Service Desk. Every class is prefixed cs- and element rules are scoped to .cs-app
   so this sheet can be loaded globally without affecting the rest of the admin site. */
@import url("https://fonts.googleapis.com/css2?family=Roboto:wght@400;500;700&display=swap");

.cs-app{display:flex;flex-wrap:wrap;min-height:100vh;background:#f5f6f7;font-family:Roboto,system-ui,sans-serif;color:#1f2328;font-size:16px;line-height:1.4}
.cs-app *,.cs-app *::before,.cs-app *::after{box-sizing:border-box}
.cs-app a{color:#1f5fd1}
.cs-app a:hover{color:#163f8f}
.cs-app h1{margin:0;font-size:26px;font-weight:500;line-height:1.25}
.cs-app h2{margin:0 0 12px;font-size:16px;font-weight:700;line-height:1.3}
.cs-app p{margin:0}
.cs-app button,.cs-app input,.cs-app select,.cs-app textarea{font-family:inherit}

/* Sidebar */
.cs-side{flex:1 1 220px;background:#474747;color:#fff;padding:24px 0 32px;display:flex;flex-direction:column;gap:4px}
.cs-brand{display:flex;flex-direction:column;align-items:center;gap:10px;padding:0 20px 24px}
.cs-logo{width:88px;height:88px;border-radius:50%;background:#fff;color:#474747;display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:700;text-align:center;line-height:1.2;object-fit:contain;padding:6px;overflow:hidden}
.cs-brand-t{font-size:15px;color:#e6e6e6;text-align:center}
.cs-brand-s{font-size:12px;color:#cfcfcf;letter-spacing:.06em;text-transform:uppercase}
.cs-app a.cs-nav{display:flex;align-items:center;gap:14px;padding:12px 24px;margin-right:16px;border:0;background:transparent;color:#fff;font-size:16px;text-align:left;border-radius:0 28px 28px 0;cursor:pointer;min-height:52px;text-decoration:none}
.cs-app a.cs-nav:hover{background:#585858;color:#fff}
.cs-app a.cs-nav.cs-on{background:#6b6b6b}
.cs-nav-badge{margin-left:auto;background:#f5d25e;color:#1f2328;border-radius:10px;font-size:12px;font-weight:700;padding:2px 8px}
.cs-side-foot{margin-top:auto;padding:24px 24px 0;font-size:12px;color:#cfcfcf;display:flex;flex-direction:column;gap:12px}
.cs-app .cs-side-foot a{color:#fff}

/* Main */
.cs-main{flex:999 1 560px;min-width:0;padding:20px 32px 48px}
.cs-activebar{display:flex;flex-wrap:wrap;align-items:center;gap:8px 16px;background:#fff;border:1px solid #e1e4e8;border-radius:10px;padding:8px 16px;margin-bottom:20px;font-size:14px;min-height:56px}
.cs-activebar.cs-live{border-color:#9cc0f7;background:#eef4ff}
.cs-dot{width:10px;height:10px;border-radius:50%;background:#2e9b4a;flex:0 0 auto}
.cs-dot.cs-idle{background:#a6adb5}
.cs-vchk{display:inline-flex;align-items:center;gap:8px;font-weight:500;min-height:44px;cursor:pointer;margin:0}
.cs-vchk input{width:20px;height:20px;margin:0}
.cs-spacer{flex:1 1 auto}
.cs-head{display:flex;flex-wrap:wrap;align-items:baseline;gap:6px 16px;margin-bottom:16px}
.cs-sub{margin:0;color:#5b636d;font-size:14px}
.cs-bar{display:flex;flex-wrap:wrap;gap:12px;align-items:flex-end;margin-bottom:20px}
.cs-fld{display:flex;flex-direction:column;gap:6px;flex:1 1 220px;min-width:0}
.cs-fld.cs-sm{flex:0 1 220px}
.cs-lbl{font-size:12px;font-weight:700;color:#4a525c;text-transform:uppercase;letter-spacing:.05em;margin:0}
.cs-lbl.cs-block{display:block;margin-bottom:6px}
.cs-inp,.cs-sel{min-height:44px;padding:0 14px;border:1px solid #c3c9d0;border-radius:8px;font-size:15px;background:#fff;color:#1f2328;width:100%}
.cs-inp.cs-big{min-height:56px;font-size:18px;border-radius:12px;padding:0 18px}
.cs-sel:disabled{background:#f3f4f6;color:#8a9199}
.cs-ta{width:100%;min-height:76px;padding:10px 12px;border:1px solid #c3c9d0;border-radius:8px;font-size:14px;resize:vertical}
.cs-seg{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:12px}
.cs-split{display:flex;flex-wrap:wrap;gap:20px;align-items:flex-start}
.cs-list{flex:1 1 260px;max-width:360px;background:#fff;border:1px solid #e1e4e8;border-radius:10px;overflow:hidden}
.cs-list-h{padding:12px 14px;font-size:13px;color:#5b636d;font-weight:500}
.cs-li{display:flex;flex-direction:column;gap:3px;width:100%;text-align:left;padding:12px 14px;border:0;border-top:1px solid #eceef1;background:#fff;color:#1f2328;cursor:pointer;min-height:56px}
.cs-li:hover{background:#f3f6fb}
.cs-li.cs-on{background:#e3ecfd}
.cs-li-main{font-size:15px;font-weight:500}
.cs-li-sub{font-size:13px;color:#5b636d}
.cs-li-row{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.cs-list-more{padding:10px 14px;border-top:1px solid #eceef1}
.cs-empty{padding:16px 14px;color:#5b636d;font-size:14px}
.cs-detail{flex:999 1 520px;min-width:0;display:flex;flex-direction:column;gap:16px}
.cs-stack{display:flex;flex-direction:column;gap:16px}
.cs-card{background:#fff;border:1px solid #e1e4e8;border-radius:10px;padding:18px 20px}
.cs-card.cs-tight{padding:12px 16px}
.cs-card-h{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:8px;margin-bottom:12px}
.cs-app .cs-card-h h2{margin:0}
.cs-who{display:flex;flex-wrap:wrap;align-items:center;gap:8px 14px}
.cs-who-n{font-size:24px;font-weight:500;word-break:break-word}
.cs-facts{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-top:14px}
.cs-fact{background:#f6f7f9;border-radius:8px;padding:10px 12px;min-width:0}
.cs-fact-l{font-size:11px;font-weight:700;color:#4a525c;text-transform:uppercase;letter-spacing:.05em}
.cs-fact-v{font-size:15px;margin-top:4px;word-break:break-word}

/* Pills */
.cs-pill{display:inline-block;padding:3px 9px;border-radius:4px;font-size:12px;font-weight:700;letter-spacing:.02em;color:#1f2328;white-space:nowrap;line-height:1.4}
.cs-pill-g{background:#a3e7a3}.cs-pill-y{background:#f5d25e}.cs-pill-b{background:#a9c8fa}.cs-pill-r{background:#f7b9b5}.cs-pill-n{background:#dcdfe3}.cs-pill-p{background:#d9c6f5}

/* Grid tables */
.cs-tw{overflow-x:auto}
.cs-tbl{min-width:680px}
.cs-tbl.cs-w560{min-width:560px}
.cs-tbl.cs-w760{min-width:760px}
.cs-tbl.cs-w940{min-width:940px}
.cs-tr{display:grid;gap:12px;align-items:center;padding:10px 0;border-top:1px solid #eceef1;font-size:14px}
.cs-th{font-size:12px;font-weight:700;color:#4a525c;text-transform:uppercase;letter-spacing:.04em;border-top:0;padding-top:0}
.cs-rowbtn{display:block;text-align:left;background:#fff;border:0;border-top:1px solid #eceef1;font-size:14px;color:#1f2328;cursor:pointer;padding:10px 6px;margin:0 -6px;width:calc(100% + 12px);border-radius:6px}
.cs-rowbtn:hover{background:#f3f6fb}
.cs-rowbtn .cs-tr{border-top:0;padding:0}
.cs-c-ord{grid-template-columns:1.5fr 1.1fr .9fr 1.2fr .7fr .8fr 1.6fr}
.cs-c-mail{grid-template-columns:2.2fr 1.5fr .9fr 1.7fr 1.2fr .5fr}
.cs-c-who{grid-template-columns:2fr 1.5fr 1fr 1fr}
.cs-c-notes{grid-template-columns:1fr 1.4fr .9fr 3fr .9fr .8fr .9fr}
.cs-trunc{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0}
.cs-go{color:#1f5fd1;font-size:13px;font-weight:500}

/* Tabs */
.cs-tabs{display:flex;flex-wrap:wrap;border:1px solid #c9ced4;border-radius:8px;overflow:hidden;background:#fff}
.cs-tab{flex:1 1 120px;min-height:44px;border:0;border-left:1px solid #c9ced4;background:#fff;font-size:15px;color:#1f2328;cursor:pointer;padding:0 14px}
.cs-tab:first-child{border-left:0}
.cs-tab.cs-on{background:#8c9196;color:#fff}

/* Subjects and photos */
.cs-kid{border-top:1px solid #eceef1;padding:14px 0}
.cs-kid:first-of-type{border-top:0;padding-top:0}
.cs-kid-h{display:flex;flex-wrap:wrap;align-items:center;gap:6px 12px;margin-bottom:10px}
.cs-kid-n{font-weight:500;font-size:15px}
.cs-meta{font-size:13px;color:#5b636d}
.cs-thumbs{display:flex;flex-wrap:wrap;gap:12px}
.cs-thumb{width:100px;display:flex;flex-direction:column;gap:4px}
.cs-ph{width:100px;height:125px;background:#dfe3e8;border-radius:6px;display:flex;align-items:flex-end;justify-content:center;overflow:hidden;color:#b3bbc5}
.cs-ph img{width:100%;height:100%;object-fit:cover;display:block}
.cs-fn{font-size:11px;color:#5b636d;word-break:break-all}
.cs-more{width:100px;height:125px;border-radius:6px;border:1px dashed #c3c9d0;display:flex;align-items:center;justify-content:center;font-size:13px;color:#5b636d;text-align:center;padding:8px}
.cs-nophotos{font-size:14px;color:#5b636d;background:#f6f7f9;border-radius:8px;padding:12px 14px}

/* Buttons */
.cs-btn{min-height:44px;padding:0 16px;border-radius:8px;border:1px solid #c3c9d0;background:#fff;font-size:14px;font-weight:500;color:#1f2328;cursor:pointer;display:inline-flex;align-items:center;gap:8px;line-height:1.2}
.cs-btn:hover{background:#f3f4f6}
.cs-btn:disabled{opacity:.6;cursor:default}
.cs-btn.cs-pri{background:#2563d6;border-color:#2563d6;color:#fff}
.cs-btn.cs-pri:hover{background:#1d4fb0}
.cs-btn.cs-warn{border-color:#b42318;color:#9b1c13}
.cs-btn.cs-sm{min-height:36px;padding:0 12px;font-size:13px}
.cs-btn.cs-on{background:#474747;border-color:#474747;color:#fff}
.cs-lnk{border:0;background:none;color:#1f5fd1;font-size:inherit;cursor:pointer;padding:0;text-decoration:underline;text-align:left;word-break:break-all}
.cs-lnk:hover{color:#163f8f}
.cs-callout{border-radius:10px;padding:16px 20px;display:flex;flex-direction:column;gap:10px}
.cs-callout.cs-amber{background:#fff6dc;border:1px solid #ecd283;color:#3d3214}
.cs-callout.cs-blue{background:#eef4ff;border:1px solid #c5d8fb}
.cs-callout.cs-mt{margin-top:14px}
.cs-callout-t{font-size:16px;font-weight:700}
.cs-row{display:flex;flex-wrap:wrap;gap:10px;align-items:center}
.cs-row.cs-mt{margin-top:12px}
.cs-row .cs-inp{width:auto;flex:1 1 200px;min-width:0}
.cs-mono{font-family:ui-monospace,Consolas,monospace;font-size:14px}
.cs-mono.cs-small-mono{font-size:13px}

/* Notes */
.cs-note{border-top:1px solid #eceef1;padding:12px 0;display:flex;flex-direction:column;gap:6px}
.cs-note:first-of-type{border-top:0;padding-top:0}
.cs-note-h{display:flex;flex-wrap:wrap;align-items:center;gap:8px;font-size:13px;color:#5b636d}
.cs-note-t{font-size:14px;line-height:1.45;white-space:pre-wrap;word-break:break-word}
.cs-addnote{display:flex;flex-direction:column;gap:10px;margin-top:14px;padding-top:14px;border-top:1px dashed #d3d8de}
.cs-addrow{display:flex;flex-wrap:wrap;gap:10px;align-items:center}
.cs-addrow .cs-sel{width:auto;min-width:200px;flex:0 1 240px}

/* Search results */
.cs-grp{border-top:1px solid #eceef1;padding-top:12px;margin-top:12px}
.cs-grp:first-of-type{border-top:0;padding-top:0;margin-top:0}
.cs-grp-h{font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.05em;color:#4a525c;margin-bottom:6px}
.cs-res{display:flex;flex-wrap:wrap;align-items:center;gap:6px 12px;width:100%;text-align:left;padding:10px 12px;border:1px solid transparent;border-radius:8px;background:#fff;color:#1f2328;cursor:pointer;min-height:56px}
.cs-res:hover{background:#f3f6fb;border-color:#d6e2f7}
.cs-res-t{font-size:15px;font-weight:500}
.cs-res-s{font-size:13px;color:#5b636d}
.cs-res-go{margin-left:auto;color:#1f5fd1;font-size:13px;font-weight:500}
.cs-detect{font-size:13px;color:#4a525c;margin-top:8px}

/* Email modal */
.cs-ov{position:fixed;inset:0;background:rgba(20,23,28,.45);display:flex;justify-content:center;align-items:flex-start;padding:40px 16px;z-index:1050;overflow:auto}
.cs-modal{background:#fff;border-radius:10px;width:100%;max-width:720px;box-shadow:0 12px 40px rgba(0,0,0,.25)}
.cs-modal-h{display:flex;align-items:center;justify-content:space-between;padding:14px 20px;border-bottom:1px solid #e1e4e8}
.cs-app .cs-modal-h h2{margin:0;font-size:18px;font-weight:500}
.cs-x{width:44px;height:44px;border:0;background:none;cursor:pointer;color:#1f2328;display:flex;align-items:center;justify-content:center;border-radius:8px}
.cs-x:hover{background:#f3f4f6}
.cs-modal-b{padding:16px 20px 24px;display:flex;flex-direction:column;gap:16px}
.cs-kv{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px 24px;font-size:14px}
.cs-kv b{display:block;font-size:12px;color:#4a525c;text-transform:uppercase;letter-spacing:.04em;margin-bottom:2px}
.cs-mtabs{display:flex;gap:4px;border-bottom:1px solid #e1e4e8}
.cs-mtab{min-height:44px;padding:0 14px;border:1px solid transparent;border-bottom:0;background:none;font-size:14px;color:#1f5fd1;cursor:pointer;border-radius:6px 6px 0 0}
.cs-mtab.cs-on{border-color:#e1e4e8;background:#fff;color:#1f2328;margin-bottom:-1px}
.cs-tl{display:flex;flex-direction:column;gap:0;border-left:2px solid #8a7fe0;margin-left:150px}
.cs-tl-i{position:relative;padding:12px 16px 12px 22px;background:#f2f1fd;margin-bottom:4px}
.cs-tl-i::before{content:"";position:absolute;left:-8px;top:16px;width:10px;height:10px;border-radius:50%;background:#fff;border:2px solid #8a7fe0}
.cs-tl-time{position:absolute;left:-158px;top:12px;width:140px;text-align:right;font-size:13px;color:#4a525c}
.cs-tl-t{font-size:13px;font-weight:700;letter-spacing:.04em}
.cs-tl-d{font-size:14px;margin-top:2px}
.cs-preview{background:#f1f4f9;border-radius:8px;padding:24px 16px;display:flex;justify-content:center}
.cs-preview iframe{width:100%;max-width:640px;min-height:520px;border:1px solid #d9dee6;background:#fff}

.cs-toast{position:fixed;right:24px;bottom:24px;max-width:380px;background:#1f2328;color:#fff;border-radius:10px;padding:12px 16px;font-size:14px;z-index:1060}
.cs-small{font-size:12px;color:#5b636d}
.cs-loading{font-size:14px;color:#5b636d;padding:8px 0}

/* Info tooltips */
.cs-tipw{position:relative;display:inline-flex;vertical-align:middle;margin-left:4px}
.cs-tipb{width:20px;height:20px;border-radius:50%;border:1px solid #a6adb5;background:transparent;color:#5b636d;font-size:12px;font-weight:700;cursor:help;display:inline-flex;align-items:center;justify-content:center;padding:0;outline:none}
.cs-tipb:hover,.cs-tipb:focus-visible{background:#474747;color:#fff;border-color:#474747}
.cs-tipb:focus-visible{box-shadow:0 0 0 3px #a9c8fa}
.cs-tipt{display:none;position:absolute;left:0;top:calc(100% + 8px);width:280px;background:#1f2328;color:#fff;font-size:13px;font-weight:400;line-height:1.45;border-radius:8px;padding:10px 12px;z-index:25;text-transform:none;letter-spacing:0;text-align:left}
.cs-tipw:hover .cs-tipt,.cs-tipb:focus-visible + .cs-tipt{display:block}
.cs-filters{display:flex;flex-wrap:wrap;gap:8px;align-items:center}

@media (max-width:760px){
  .cs-facts{grid-template-columns:repeat(2,minmax(0,1fr))}
  .cs-main{padding:16px 16px 40px}
  .cs-tl{margin-left:12px}
  .cs-tl-time{position:static;width:auto;text-align:left;display:block;margin-bottom:4px}
  .cs-kv{grid-template-columns:minmax(0,1fr)}
}